Refund Policy

1. Subscription billing

myBookingHQ is a paid subscription service. There is no free trial: your account and booking engine are provisioned only after your first payment is confirmed. Plans are billed in advance on a monthly or annual basis and renew automatically until cancelled.

2. Cancelling

You can cancel at any time from your dashboard. Cancellation stops future renewals. Your access continues until the end of the period you have already paid for; after that the booking engine is taken offline and the account is closed.

3. Refunds

• Payments for a billing period that has already started are generally non-refundable, including where you cancel part-way through a period.
• If you were charged in error, charged twice, or charged after cancelling, we will refund the incorrect charge.
• If a paid feature could not be made available through a fault on our side, we may, at our discretion, provide a pro-rata credit or refund for the affected period.
• Nothing in this policy limits any refund right you may have under applicable law.

4. Failed renewals

If a renewal payment fails, we notify you and allow a grace period before the account is suspended. We do not charge you for a period during which a suspended booking engine was offline; if you reactivate, access resumes from the reactivation date.

5. Guest payments

Guest booking payments are collected on the hotel’s own Paystack account and settle directly to the hotel. Refunds for a guest booking are the hotel’s responsibility and are handled under the hotel’s own cancellation and refund policy, not this one.

6. How to request a refund

Email [email protected] with your hotel name, account email and the Paystack reference. Approved refunds are returned via Paystack to the original payment method; processing time depends on your bank or card issuer.